ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

CX Ops. Fintech Intern at DiDi - ApplyBlast

CX Ops. Fintech Intern

DiDi

3 months ago

3.8 on Glassdoor

Mexico City, Mexico

Hybrid

Internship

Intern

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A CX Operations Intern at DiDi Global supports the Customer Experience team by collecting and analyzing customer feedback, preparing Voice of Customer reports, and tracking operational metrics. The role involves conducting market research, building dashboards, and partnering with cross-functional teams to understand customer pain points and improve service delivery.

Responsibilities

Collect and clean customer feedback from surveys and support interactions
Prepare Voice of Customer and customer experience reports
Track operational metrics and flag emerging trends or issues
Conduct market and competitor research on industry best practices
Build dashboards and charts to visualize data insights for the team

Skills

Qualifications

Current enrollment in a Bachelor's program

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

View Profile

DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.