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CX Specialist- Special Handling at Airgas - ApplyBlast

CX Specialist- Special Handling

Airgas

1 month ago

3.3 on Glassdoor

Tulsa, Oklahoma, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The CX Specialist- Special Handling serves as a collaborative partner responsible for nurturing a portfolio of special handled customer accounts and building alignment on complex billing issues. This role acts as a primary point of contact for specialized billing support, fostering customer satisfaction and maintaining strong internal partnerships. The position requires excellent organizational, root cause analysis, and time management skills to address billing discrepancies and support account health.

Responsibilities

Manage special handling customer accounts and resolve complex billing discrepancies
Collaborate with internal teams to develop tailored solutions for special handling requests
Document customer interactions and submit documentation for crediting or rebilling invoices

Skills

About Airgas

airgas.com

Headquarters

Radnor, Pennsylvania, United States

Company Size

10001+ employees

Founded

1982

View Profile

Distributor of industrial, medical and specialty gases as well as a product line of safety products, welding equipment, specialty tools, and MRO products.