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CX Technical Specialist - Platform at Halter - ApplyBlast

CX Technical Specialist - Platform

Halter

9 days ago

4.2 on Glassdoor

Auckland, Auckland, New Zealand

Onsite

Full Time

Medior

0 applicants

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About this role

The CX Technical Specialist - Platform acts as a bridge between farmers and engineering teams, specializing in escalated platform software issues across web and mobile apps, services, integrations, and data. The role involves investigating issues to resolution or engineering handoff, upskilling the T2 CX team, and contributing to system reliability and architectural decisions. Success requires technical support experience, problem-solving skills, and strong communication with both engineers and customers.

Responsibilities

Investigate and resolve escalated platform software issues across web and mobile apps
Build and maintain internal tooling to help root-cause issues for the T2 team
Train and upskill the T2 team to reduce ticket escalation volume

Skills

About Halter

halterhq.com

Headquarters

Awhitu Central, Auckland, New Zealand

Company Size

51-200 employees

Founded

2016

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Halter is a livestock technology company that provides virtual fencing and pasture management via solar-powered GPS collars paired with an easy-to-use mobile app. Their system lets farmers create virtual boundaries, shift cows remotely, monitor animal health and detect heats, and optimise grazing to increase pasture utilisation and reduce farm workload. Trusted by 1,000+ farmers across markets (NZ, AU, US), Halter focuses on practical hardware and software solutions that improve farm efficiency and animal welfare.