aramexpress
An Incidents Associate Manager (Shift Manager) oversees real-time operational leadership of Incident Management during assigned shifts, ensuring disciplined triage, escalation governance, stakeholder communication, and operational execution quality across 24/7 IT Operations. The role ensures frontline teams operate as a controlled, business-aligned operational function with clear decision authority during incidents and service disruptions.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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