Data & Insights Analyst

SumUp(4 months ago)

São Paulo, BrazilOnsiteFull TimeMedior$77,944 - $105,223 (estimated)Operations Performance

About this role

The Operations Performance Analyst will turn complex operational data into actionable business insights to measure and optimize performance across Customer Service, Onboarding, and Customer Success for Brazil and the Americas. The role partners with global teams to define standardized KPIs, build dashboards, and help align Merchant Operations strategy. The position is based in São Paulo and contributes to improving efficiency, reducing churn, and scaling insights across Operations.

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Required Skills

SQL
ETL/ELT
Analytics
Tableau
Power BI
KPI Creation
Data Manipulation
Excel
English
Communication

+7 more

About SumUp

sumup.com

SumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.