DCX Client Services Home-Based Customer Service Representative

The Home-Based Customer Service Representative will serve as the primary point of contact for client inquiries, handling phone, email, and other channels to resolve product and service issues. The role involves processing and tracking orders using the ACES platform, maintaining extensive product knowledge, and collaborating with internal teams to ensure accurate order fulfillment and high customer satisfaction. Working remotely, the representative must align with US operating hours and manage multiple tasks in a fast‑paced environment.