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Dedicated Linux Desktop & Devices Support Engineer, Singapore at Canonical - ApplyBlast

Dedicated Linux Desktop & Devices Support Engineer, Singapore

Canonical

4 months ago

3.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Canonical seeks an energetic Linux Engineer/Administrator to provide top-tier technical support for global enterprises using Ubuntu and open-source products. The role involves investigating complex issues, engaging directly with customers via tickets and remote sessions, and maintaining knowledge base articles to drive satisfaction and SLA adherence. This home-based position requires a journeyman-level ability to troubleshoot deep OS problems while collaborating with senior engineering teams.

Responsibilities

Investigate and resolve complex customer issues across desktop and server stacks
Manage support cases from qualification to full resolution while adhering to SLAs
Engage directly with customers via phone, tickets, and remote sessions
Contribute and maintain knowledge base articles to share lessons learned
Collaborate with senior engineers to escalate and resolve critical technical bugs

Skills

Qualifications

Undergraduate Degree in Technical SubjectProfessional Written and Spoken English

About Canonical

canonical.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2004

View Profile

Canonical is the company behind Ubuntu, providing trusted open-source software and commercial support for enterprises. It delivers Ubuntu and related products for servers, public cloud, private datacenters, edge and IoT, along with tools for cloud-native workloads (e.g., MicroK8s, Juju, MAAS, LXD) and Ubuntu Pro for extended security and compliance. Canonical helps organizations deploy, manage, and secure infrastructure across cloud and edge environments with professional services, support, and lifecycle maintenance focused on simplicity and cost-effectiveness.