Delivery Director-Midwestern Region

NewRocket

2 months ago

3.5 on Glassdoor

United States

Hybrid

Full Time

Director

3 applicants

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About this role

The Regional Service Delivery Director (Midwestern Region) leads delivery and operational excellence for enterprise ServiceNow engagements, ensuring customer satisfaction and portfolio growth. The role partners with Sales to support bookings and manage transitions from sales to delivery while overseeing complex, large-scale programs and driving margin and forecast accountability. The Director also builds and mentors high-performing teams, aligns delivery standards across the organization, and serves as an escalation point for clients.

Skills

Qualifications

Agile CertificationScrum CertificationPMP CertificationServiceNow SPM Certification

About NewRocket

newrocket.com

NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve tough business problems and navigate change with confidence. They deliver advisory and consulting, UX design, implementation and managed services, plus AI solutions (including Agentic/Trusted AI) to extend ServiceNow beyond workflows. NewRocket combines human-centered design, enterprise-grade AI, and end-to-end delivery to accelerate digital transformation and improve service, employee, and customer experiences.