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Delivery Lead Manager at Accenture - ApplyBlast

Delivery Lead Manager

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru

Onsite

Full Time

Senior

0 applicants

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About this role

As a Delivery Lead Manager for Employee Services HR Operations at Accenture, you will oversee end-to-end HR service delivery within a high-volume shared services environment. This role involves leading largeteams of HR specialists, managing client relationships, and driving continuous improvement through process automation and digital transformation. You will ensure adherence to SLAs, compliance with labor laws, and the successful execution of complex HR operations including payroll, benefits, and employee lifecycle management.

Responsibilities

Lead and develop a large team of HR operations specialists
Manage day-to-day HR operations including payroll and benefits administration
Monitor and govern SLA performance and drive root cause analysis
Partner with client stakeholders to address escalations and improve satisfaction
Drive continuous improvement initiatives using Lean and Six Sigma methodologies

Skills

Qualifications

Bachelor's Degree in Human Resources or Business AdministrationSHRM-CP CertificationSPHR CertificationPHR CertificationCIPD Certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.