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Delivery Operations Senior Analyst at Accenture - ApplyBlast

Delivery Operations Senior Analyst

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A Delivery Operations Senior Analyst at Accenture handles financial planning and analysis tasks, managing incidents and responding to finance-related inquiries for retail clients. The role involves resolving issues regarding contracts, payments, and promotions while ensuring accurate ticket categorization and data privacy compliance. Analysts prepare recurring reports, solve lower-complexity problems, and drive process improvements to enhance operational efficiency.

Responsibilities

Handle incidents and manage inbound and outbound calls for clients
Resolve inquiries regarding contracts, payments, products, and adjustments
Ensure accurate categorization and timely escalation of incident tickets
Prepare and deliver recurring financial reports with precision
Drive continuous improvement to enhance process efficiency

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.