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Delivery Operations Team Lead-Messaging at Accenture - ApplyBlast

Delivery Operations Team Lead-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Gurugram, India

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Delivery Operations Team Lead, you will manage and resolve complex customer queries, handle escalations, and ensure complaints are closed within SLAs for US-based clients. You will oversee non-voice support interactions including email, web, and chat while guiding the team through optimized processes and sometimes managing small work efforts.

Responsibilities

Manage and resolve moderately complex customer queries and escalations
Oversee non-voice support interactions via email, web, and chat channels
Ensure all faults and complaints are closed within defined SLAs
Guide team members in determining methods and procedures for new assignments
Analyze customer feedback to enhance employee and customer service processes

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.