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Delivery Operations Team Lead at Accenture - ApplyBlast

Delivery Operations Team Lead

Accenture

4 months ago

3.9 on Glassdoor

Navi Mumbai, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Area GBS CX Manager leads Consumer Experience operations for a designated Delivery Business Unit, ensuring the flawless delivery of CRM, social media, web operations, and analytics programs. This role translates strategic priorities into actionable local plans that drive measurable business impact through a connected consumer journey. The incumbent manages team capacity, performance, and quality while balancing global standards with local market adaptation to create a data-driven decision-making environment.

Responsibilities

Lead end-to-end delivery of CX operations across CRM and digital channels
Manage CX operational budgets to ensure optimal resource allocation and cost efficiency
Oversee capacity planning and performance tracking for the DRBU CX team
Drive operational innovation through automation and workflow optimization
Act as the primary liaison between local teams and global/ regional CX leadership

Skills

Qualifications

Bachelor's degree in Marketing or BusinessPMP CertificationAgile CertificationScrum Master Certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.