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Delivery Operations Team Lead at Accenture - ApplyBlast

Delivery Operations Team Lead

Accenture

4 months ago

3.9 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Delivery Operations Team Lead acts as the central orchestration layer for the CX Hub, managing demand intake, prioritization, and scheduling across offshore pods to align with client priorities. This role ensures work is correctly routed, planned, and delivered to strict Service Level Agreements while balancing capacity across distributed teams.

Responsibilities

Orchestrate CX Hub demand intake and prioritization across offshore pods
Align scheduling with client trading calendars and peak business cycles
Manage capacity planning and work-in-progress controls to balance bandwidth
Track SLAs, throughput, and aging metrics to surface delivery risks early
Drive standardized ways of working to reduce rework and improve cycle time

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.