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Delivery Operations Team Lead at Accenture - ApplyBlast

Delivery Operations Team Lead

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Delivery Operations Team Lead for Retirement Solutions, you will manage daily administrative and operational functions for institutional clients, ensuring high levels of customer satisfaction. The role involves supporting middle and back-office activities related to US retirement services, including contributions, distributions, loans, and plan reporting. You will lead cross-functional teams to resolve client escalations, drive process improvements, and maintain SLA adherence while building institutional knowledge of recordkeeping services.

Responsibilities

Manage daily administrative and operational functions for institutional clients
Support middle and back-office activities including contributions and distributions
Resolve client escalations and coordinate between client facing and operations teams
Drive process improvement initiatives and ensure SLA adherence
Perform root cause analysis on service errors and issues

Skills

Qualifications

Any GraduationASPPA CertificationCRPS Certification3+ Years Managerial ExperienceExperience in US Retirement Industry

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.