Demand Manager
New York State Electric & Gas(1 month ago)
Warrington, United Kingdom, United KingdomOnsiteFull TimeManager$55,869 - $0Operational Planning / Contact Centre
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Acts as the key liaison between the Operational Planning team and internal/external stakeholders to manage and integrate all factors that influence customer contact demand. Ensures demand drivers are identified, understood, and incorporated into contact centre planning while providing timely forecast information to partners and delivering impact analysis.
Required Skills
- Forecasting
- Demand Modeling
- Data Analysis
- Stakeholder Management
- KPI Development
- Scenario Modelling
- Regression Analysis
- Financial Acumen
- Change Management
- Communication