Deputy Director/ Senior Assistant Director, Case Management Call Centre (CMCC)
ITE Institute of Technical Education(1 month ago)
About this role
The Deputy Director/Senior Assistant Director of the Case Management Call Centre oversees call centre operations focused on vaping case management. This role involves managing multi-stakeholder communications, ensuring effective triaging of cases, and fostering operational improvements while maintaining high service standards.
Required Skills
- Call Centre Operations
- Stakeholder Coordination
- Performance Management
- Complex Case Management
- Service Excellence
Qualifications
- BS in Public Health
- BS in Public Administration
- Healthcare Communication Experience
About ITE Institute of Technical Education
edu.sgN/A
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