Design Strategist – Customer Experience (CX)

Santander(1 month ago)

Mexico City, MexicoOnsiteFull TimeMedior$83,678 - $112,239 (estimated)Customer Experience

About this role

A Design Strategist – Customer Experience at Banco Santander México will design, improve and evolve end-to-end customer experiences that deliver value for customers and the business. The role partners across product, technology, data and operations to translate customer insights into strategic solutions and support the bank's transformation toward a technology-driven, customer-centric organization. Based in Santa Fe, Mexico.

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Required Skills

Service Design
Journey Mapping
UX Research
Qualitative Research
Quantitative Analysis
Workshop Facilitation
Storytelling
Interaction Design
Miro
Figma

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Qualifications

Degree in Strategic Design
Degree in Service Design
Degree in Experience Design
Degree in Innovation
Degree in Psychology
Degree in Anthropology
Degree in Industrial Engineering
Degree in Business Administration
Degree in Communications

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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