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Designated Support Engineer III at Zscaler - ApplyBlast

Designated Support Engineer III

Zscaler

2 months ago

3.3 on Glassdoor

Bangalore, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Designated Support Engineer III at Zscaler provides advanced technical support for complex security and networking issues, acting as the highest level of escalation within the Technical Assistance Center. The role involves troubleshooting, collaborating with engineering, and documenting resolutions to ensure high‑quality customer service.

Responsibilities

Provide second‑line technical support for complex security/network issues
Debug and reproduce customer problems and collaborate with engineering
Document incident resolutions and contribute to product improvements

Skills

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.