Designated Support Engineer

Snowflake(1 month ago)

RemoteFull TimeSenior$144,000 - $189,000Global Support

About this role

A Designated Support Engineer at Snowflake provides technical guidance and support to priority clients, focusing on their effective use of the Snowflake AI Data Cloud. This role involves developing relationships, facilitating problem-solving sessions, and liaising with product and engineering teams for feedback and improvements. Responsibilities include handling multiple accounts, maintaining in-depth knowledge of customer architectures, and ensuring timely issue resolution while adhering to service level agreements. The position requires strong experience in technical support, particularly with RDBMS and SQL, and proficiency in database performance and migration.

View Original Listing

Required Skills

Technical Support
Customer Experience
Problem-Solving
Account Management
SLA Adherence
Technical Documentation
SQL Debugging
RDBMS Knowledge
ETL Tools
Cloud Services

+11 more

Qualifications

Bachelor’s or Master’s degree in Computer Science or equivalent discipline

About Snowflake

www.snowflake.com

Snowflake, Inc. is a cloud-based data warehousing company that provides a highly scalable and reliable platform for data storage, processing, and analytics. Known as the Snowflake Data Cloud, it empowers organizations to seamlessly manage and analyze their data, leveraging AI and advanced analytics tools without the complexity of traditional data management solutions. Snowflake's architecture eliminates data silos, enabling real-time collaboration and driving innovation across various industries. Its user-friendly interface and robust security features make it a preferred choice for businesses looking to harness the power of their data effectively.