Deskside Specialist-2
AVIATION ENTERPRISES(1 month ago)
Dulles International AirportOnsiteFull TimeMedior$65,700 - $91,980IT Service Delivery (Office of Technology)
Apply NowAbout this role
The Deskside Specialist provides technical support for the Metropolitan Washington Airports Authority’s computer systems and related equipment across airport and headquarters locations. The role sits in the IT Service Delivery Division of the Office of Technology and supports operational availability and user access to desktops, laptops, printers, telephony, and enterprise applications. The position requires on-site presence across airport sites and participation in on-call and shift rotations.
Required Skills
- Deskside Support
- Troubleshooting
- Remote Support
- Desktop Engineering
- Hardware Repair
- Ticketing Systems
- Customer Service
- MS Office
- ITIL
Qualifications
- High School Diploma or GED
- Associate's Degree (Preferred)
- State Driver's License
- CompTIA A+ (within 180 days)
- ITIL v3 Foundation (within 180 days)
- Microsoft Office Specialist (within 180 days)
- Background Security Investigation