Deskside Support Manager

Example Corp(10 days ago)

Washington, DCOnsiteFull TimeManager$82,550 - $149,225IT Services

About this role

Leidos is seeking a Deskside Support Manager to lead a team providing IT support services to a federal government client, focusing on customer service, incident management, and team leadership. The role involves managing support operations across multiple locations and ensuring service delivery aligns with SLAs.

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Required Skills

IT Support
ServiceNow
Incident Management
Team Leadership
Customer Service
Troubleshooting
Active Directory
IT Operations
Process Improvement
Technology Documentation

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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