Deskside & Technology Support Analyst I
AtkinsRéalis(1 month ago)
About this role
The Desk Side and Technology Support Engineer is responsible for resolving 2nd line incidents and service requests within a corporate IT environment, ensuring adherence to SLAs and IT service standards. The role supports regional desktop computing, asset deployments, and provides customer-facing technical support while maintaining local IT facilities and processes.
Required Skills
- Troubleshooting
- Incident Management
- ServiceNow
- Asset Management
- Configuration Management
- Deployment
- Telephony Support
- Customer Service
- Excel
- Data Analysis
+2 more
Qualifications
- Microsoft Certification
- ITIL V4 Foundation
- Graduate Degree (Technical)
About AtkinsRéalis
atkinsrealis.comWe are a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world’s infrastructure and energy systems.
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