Desktop Administrator

Sol de Janeiro(25 days ago)

Paris, FranceOnsiteFull TimeMedior$77,479 - $104,528 (estimated)IT Operations

About this role

The Desktop Administrator will join Sol de Janeiro’s global IT Operations team in Paris and report to the Director of IT Operations in New York. This hands-on technical role focuses on delivering a smooth employee technology experience across the end-to-end IT lifecycle, including onboarding, offboarding, device provisioning, and asset management. The role also includes administering and optimizing the company’s MDM (JumpCloud) and RMM (NinjaOne) platforms and improving related workflows and documentation.

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Required Skills

Device Provisioning
Imaging
Account Setup
License Provisioning
Access Control
Deprovisioning
MDM Administration
RMM Administration
Policy Management
Application Deployment

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About Sol de Janeiro

gorgias.help

Gorgias is a conversational AI platform built for e‑commerce that centralizes customer support across chat, email, and self‑service. It combines an AI Agent, helpdesk, live chat and FAQ tools with deep integrations into merchants’ tech stacks to automate responses, route tickets, and surface order data so teams resolve issues faster and drive more sales. The platform automates common support tasks (order lookups, refunds, shipping updates) to reduce ticket volume and improve efficiency. Trusted by over 15,000 brands, Gorgias positions support as a revenue-generating channel for online retailers.