Desktop Engineer-1

A Level 2 Technical Support Specialist provides onsite and remote hardware troubleshooting for desktops, laptops, and peripherals while assisting network operations teams with connectivity issues. The role involves installing software configurations, managing VIP mobile device support, and participating in connect/reconnect projects to ensure optimal client hardware performance. Candidates must demonstrate the ability to work independently, communicate technical solutions clearly, and handle after-hours on-call support requirements.