Desktop Support Analyst

Five Below(4 days ago)

Philadelphia, PAOnsiteFull TimeMedior$40,000 - $55,000Information Technology

About this role

This role provides second level support for end users across various departments, focusing on troubleshooting and resolving hardware, software, and network issues. The position involves managing tickets, supporting IT assets, and ensuring a secure environment, with a focus on enterprise technology solutions.

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Required Skills

Active Directory
Microsoft Office
Networking
Troubleshooting
Ticketing Systems
Asset Management
Imaging
VPN
MacOS
PC Hardware

About Five Below

fivebelow.com

New Relic is a cloud-based observability platform that provides comprehensive performance monitoring and analytics for web applications and services. It offers a suite of tools for developers and enterprises to gain insights into their application performance, user experiences, and infrastructure health through real-time data collection and reporting. With features like application performance monitoring (APM), server monitoring, and real-time analytics, New Relic empowers organizations to optimize their software and ensure seamless user experiences. The platform is widely recognized for its ability to integrate with various technologies and its user-friendly interface, making it a popular choice among developers and IT operations teams.

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