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Desktop Support Analyst at GuideIT - ApplyBlast

Desktop Support Analyst

GuideIT

3 months ago

Salem, Oregon, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Desktop Support Analyst provides in‑person and virtual end‑user computing support for customers in Portland and surrounding areas, handling incidents, requests, and escalations while maintaining asset inventories and mobile device management. The role requires strong technical and communication skills, on‑call availability, and the ability to travel between multiple sites.

Responsibilities

Provide in‑person end‑user computing support at multiple office locations
Perform incident, request, change and problem management within service level expectations
Serve as escalation point for Level 1 Service Desk and troubleshoot technical issues
Maintain accurate IT asset inventory across major offices
Provide on‑call virtual and in‑person EUC support as needed

Skills

Qualifications

Microsoft Certified Professional (MCP)CompTIA A+ Certification

About GuideIT

guideit.com

Headquarters

Plano, Texas, United States

Company Size

201-500 employees

Founded

2013

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GuideIT, a Perot Company headquartered in Plano, TX, provides IT services designed to make technology contribute to business success. Their offerings include consulting, managed IT, digital business services and other technology solutions to help organizations modernize operations and deliver measurable outcomes. As part of the Perot family, GuideIT focuses on outcome-driven strategy and managed services to reduce risk and accelerate digital transformation.

About GuideIT

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

GuideIT didn’t post a salary, so this is our estimate from similar listings.

26% below the average for this role

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