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Desktop Support Associate II - West Coast at ActBlue - ApplyBlast

Desktop Support Associate II - West Coast

ActBlue

3 months ago

2.4 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Desktop Support Associate II serves as a primary technical resource for ActBlue's remote and in-office staff, managing end-user support, IT processes, and SaaS administration. This role involves triaging support tickets, administering platforms like Okta and Google Workspace, and collaborating with security and HR teams to ensure a seamless technology experience. The position requires a fast learner who can thrive in a remote-first environment while supporting over 300 employees.

Responsibilities

Serve as primary resource for day-to-day end-user hardware and software support
Execute core IT processes including onboarding, offboarding, and change management
Triage and prioritize IT support tickets to maintain service level commitments
Administer core SaaS platforms including Okta, Jamf, and Google Workspace
Support identity and access management workflows including provisioning and SSO

Skills

About ActBlue

actblue.com

Headquarters

Somerville, Massachusetts, United States

Company Size

201-500 employees

Founded

2004

View Profile

ActBlue is a nonprofit online fundraising platform that helps Democratic candidates, progressive organizations, charities, and nonprofits raise money through digital tools. It offers customizable contribution forms, recurring donations, ActBlue Express one‑click giving, secure payment processing, and compliance and reporting features. Widely used by campaigns and grassroots groups, ActBlue focuses on small‑dollar donor acquisition and provides analytics and integrations to scale effective, easy-to-use digital fundraising.