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Desktop Support Engineer - Wollongong at Datacom - ApplyBlast

Desktop Support Engineer - Wollongong

Datacom

23 days ago

3.6 on Glassdoor

Wollongong, New South Wales, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

The Desktop Support Engineer role is based in Wollongong, NSW, providing onsite support and coverage at customer locations. The position involves delivering end-user services, including hardware and software break/fix support, remote assistance, software deployment, and device management. The role requires strong customer service skills, technical troubleshooting abilities, and effective communication to resolve IT issues efficiently.

Responsibilities

Log, triage, and resolve end user service tickets to documented standards
Diagnose and repair desktop and laptop hardware and software faults
Manage identity access requests and new starter device provisioning

Skills

About Datacom

datacom.com

Headquarters

Auckland, Auckland, New Zealand

Company Size

5001-10000 employees

Founded

1965

View Profile

Datacom is an information technology services company headquartered in Australasia that provides IT consulting, systems integration, managed services, cloud, cybersecurity, and software solutions to enterprise and government customers. It also develops and supports business software, particularly for public sector and payroll-related use cases.