Infosys BPM
The Desktop Support Engineer plays a critical role within the IT Service Management organization, driving the Problem Management process to identify root causes and improve service stability. This position requires strong analytical skills and a deep understanding of ITIL processes to lead cross-functional efforts in resolving problems effectively. The role involves conducting structured root cause analysis, collaborating with technical teams, and ensuring corrective actions are properly implemented and validated.
Headquarters
Electronics City, Karnataka, India
Company Size
10001+ employees
Founded
2002
Infosys BPM offers transformative Business Process Management (BPM) services, enabling global enterprises to optimize their operations. Explore our business process services to drive efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Infosys BPM.