Desktop Support Specialist I

The Desktop Support Specialist I provides intermediate IT end-user support for hardware, software, and peripherals across desktop and laptop environments. Responsibilities include diagnosing and resolving technical issues, managing software installations, maintaining accurate IT inventory records, and offering training on hardware usage to end-users. The role involves collaborating with infrastructure groups, assisting in critical IT projects, and ensuring timely resolution of tickets through phone, email, and a ticketing system.