Desktop Support Specialist II

The Desktop Support Specialist II provides advanced end-user IT support for laptops, desktops, and applications at National University, addressing technical inquiries via phone, email, and ticketing systems. This role involves diagnosing complex hardware and software issues, managing inventory, installing systems, and contributing to critical IT projects while ensuring timely resolutions. The position also includes training end-users on hardware use and collaborating with other technical departments to support organizational technology goals.