Desktop Support Specialist - L3

Global Relay(5 days ago)

United States, New York, NYOnsiteFull TimeSenior$80,000 - $100,000Information Technology

About this role

The Desktop Support Specialist – L3 is an advanced technical support role providing end-user support for desktop workstations, client-server desktop applications, and corporate mobile devices. This position acts as a subject matter expert and highest-level escalation for the Desktop Support team, delivering complex problem resolution and contributing to team strategy and documentation. The role is fully onsite at the Midtown Manhattan office.

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Required Skills

Desktop Support
Troubleshooting
Windows
Ubuntu
macOS
SCCM
MDT
Landscape
AirWatch
MDM

+10 more

Qualifications

Post-Secondary Degree Or Diploma In Technology Management

About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.