Desktop Support Specialist

Alumni Network Job Board(2 months ago)

Coral Gables, FLOnsiteFull TimeMedior$45,214 - $62,138 (estimated)Information Technology

About this role

The Desktop Support Specialist at the University of Miami provides technical support and services to ensure desktops, laptops, printers, and peripherals function properly for Academy employees at the Newman Alumni Center. The role acts as a primary point of contact for users, collaborating with network and application teams to resolve incidents. It also supports adherence to university policies and participates in on-call and after-hours coverage.

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Required Skills

Desktop Support
Troubleshooting
Windows
MacOS
ServiceNow
Remote Support
Hardware Repair
Software Installation
Customer Service
Prioritization

Qualifications

Associate's Degree

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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