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Desktop Support Technician III at Riverbed - ApplyBlast

Desktop Support Technician III

Riverbed

2 months ago

Oakland, California, United States

Onsite

Contract

Senior

0 applicants

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About this role

The Desktop Support Technician III is a senior-level role responsible for troubleshooting, diagnosing, and repairing desktop, laptop, and mobile issues, as well as providing end‑user training and onboarding. The position leads projects, mentors other technicians, and supports both local and remote users across a range of Microsoft and cloud‑based services.

Responsibilities

Troubleshoot and repair desktop, laptop, and mobile issues
Lead and deliver assigned IT projects
Provide end‑user training and support
Onboard new hires with computer, account, and peripheral provisioning
Monitor and respond to helpdesk tickets and walk‑up requests

Skills

Qualifications

High school diploma or GEDBachelor’s degreeMicrosoft Certification

About Riverbed

riverbed.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2002

View Profile

Riverbed offers AI-driven observability and digital experience optimization for enterprise IT. Its Riverbed Platform unifies telemetry across users, devices, networks, and applications and uses AI-powered analytics and automation to proactively troubleshoot and prevent downtime, improving performance and resilience.