Desktop Support Technician, Tier I

The Desktop Support Technician – Tier I provides frontline technical support to staff utilizing desktops, laptops, mobile devices, applications, telecommunications equipment, peripherals, and related technology. This position serves as the initial point of contact for technical support requests and is responsible for diagnosing and resolving routine hardware, software, application, connectivity, and user-access issues. The role requires strong customer service, communication, organization, documentation, time-management, and problem-solving skills, with work performed both independently and collaboratively across multiple agency locations.