Desktop Support Technician

Opensity Solutions is seeking a Desktop Support Technician to provide first and second-tier technical support for desktops, laptops, and peripheral devices across multiple client office locations. The role involves troubleshooting hardware and software issues, managing IT inventory, and ensuring smooth new hire setups while adhering to strict service level agreements. The ideal candidate will utilize ServiceNow ITSM for incident management and deliver high-quality customer service to both onsite and remote users.