Desktop Support Technician

The Desktop Support Technician provides frontline technology support for end users, endpoints, business applications, and collaboration tools. This role is responsible for resolving technical issues, maintaining accurate support records, supporting hardware deployment activities, managing assigned hardware inventory, and coordinating escalations with IT team members and vendors as needed. The position combines strong customer service, technical troubleshooting, ownership of assigned support requests, and a focus on keeping employees productive across Prime's core technology platforms. The Desktop Support Technician also supports Microsoft 365 technologies, endpoint management tools, and user adoption of productivity solutions, including Microsoft 365 Copilot.