Desktop Support Technician

The Desktop Support Technician provides hands-on, customer-focused technical support for R+L Carriers users and workplace technology, diagnosing and resolving incidents involving Windows endpoints, business applications, and peripherals. This role prepares and deploys standard hardware, ensures timely professional service, and collaborates with various teams to escalate or coordinate actions when necessary. The position operates both onsite and remotely, supporting users across corporate and field locations while maintaining accurate documentation and adhering to security standards.