desktop support
Alpha Technologies
About this role
The Service Desk Technician provides technical support for desktop hardware and software issues, assisting users both over the phone and face-to-face. They handle troubleshooting, ticket tracking, and escalate complex problems, ensuring efficient resolution of IT-related problems. The role requires a focus on customer service and collaborative problem-solving within the IT support team.
Skills
About Alpha Technologies
alphait.usAlpha Technologies is an IT services firm that delivers managed IT support and custom technology solutions for businesses. They provide proactive network monitoring, helpdesk support, cloud migration and management, and cybersecurity, along with data backup and disaster recovery planning. Focused on small and mid‑sized organizations, Alpha Technologies aims to reduce downtime, strengthen security, and scale IT environments to match business needs. Their services are tailored and consultative, emphasizing responsive support and long‑term reliability.
About Alpha Technologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $60k
per year