Desktop Support
Alpha Technologies
About this role
A Level 2 Desktop Support Analyst supports users across multiple locations by diagnosing and resolving software and hardware issues, primarily through remote investigation and escalation when necessary. The role involves working with support teams and managing incident processes to ensure effective resolution and user assistance.
Skills
Qualifications
About Alpha Technologies
alphait.usAlpha Technologies is an IT services firm that delivers managed IT support and custom technology solutions for businesses. They provide proactive network monitoring, helpdesk support, cloud migration and management, and cybersecurity, along with data backup and disaster recovery planning. Focused on small and mid‑sized organizations, Alpha Technologies aims to reduce downtime, strengthen security, and scale IT environments to match business needs. Their services are tailored and consultative, emphasizing responsive support and long‑term reliability.
About Alpha Technologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$64k – $87k
per year