DTCC
This role provides first-line technical support for desktop and laptop issues, troubleshooting incidents via phone, chat, email, or remote access tools. The position involves escalating complex issues to second and third-line teams while ensuring timely and accurate resolution to maintain service levels. The role requires effective communication with end-users and documentation of all support efforts in the incident tracking system.
Headquarters
Jersey City, New Jersey, United States
Company Size
5001-10000 employees
Founded
1973
The Depository Trust and Clearing Corporation (DTCC) advances solutions that help markets grow and protect the security of the global financial system.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for DTCC.
DTCC didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role