Detection & Response Account Manager I

Detection and Response Account Managers (DRAMs) at Todyl serve as subject matter experts for Managed Service Providers, guiding them on detection, response, and threat hunting strategies. They act as the primary point of contact for security incidents and vulnerabilities, providing performance metrics and collaborating on security roadmaps. Additionally, DRAMs support the 24x7 Security Operations Center by managing escalations and translating customer feedback into service enhancements.