Developer Support Engineer

Braintrust(3 months ago)

HybridFull TimeSenior$139,400 - $228,900Engineering

About this role

A Developer Support Engineer at Braintrust is responsible for diagnosing, troubleshooting, and resolving API and SDK issues for developers utilizing their AI observability platform. The role requires strong technical skills in Python or TypeScript, effective communication to build trust with customers, and collaboration with Engineering and Product teams to improve tools and documentation. Responsibilities also include managing support communications, contributing to internal tooling, and participating in on-call rotations to address critical customer issues.

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Required Skills

Technical Support
Troubleshooting
API Knowledge
SDK Knowledge
Python
TypeScript
Communication Skills
Documentation
Empathy
Developer Experience

+13 more

About Braintrust

www.braintrust.dev

Braintrust is an advanced AI observability platform designed to help teams build high-quality AI applications through its comprehensive evaluation tools. It enables users to conduct real-time performance monitoring, manage datasets effectively, and make data-driven decisions with detailed insights on AI model performance. With features like automated testing and prompt optimization, Braintrust enhances collaboration across various stakeholder roles, ensuring that AI applications are safe and effective. Founded in 2022 and based in San Francisco, the platform is tailored specifically for developers and product managers in the AI space.