Developer Support Technician - Hybrid - Cardiff

Rocket Science Group(2 months ago)

HybridFull TimeJunior$75,833 - $99,973 (estimated)Terminal Velocity

About this role

A Developer Support Technician at Rocket Science Group is responsible for daily operations within the Mission Control Centre (MCC), ensuring the flawless performance of customer games through 24/7 monitoring and incident management. The role includes managing customer requests, diagnosing issues, and refining processes to optimize service delivery, particularly during the migration to Unity's Multiplay game server hosting. Strong technical skills in server diagnostics, problem-solving abilities, and a proactive customer-focused mindset are essential for success in this hybrid position based in Cardiff.

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Required Skills

MCC Operations
Incident Management
Customer Support
Technical Troubleshooting
Process Development
Monitoring Tools
Player Operations
Communication Skills
Problem-Solving
Proactive Mindset

+6 more

About Rocket Science Group

www.rocketscience.gg

Rocket Science Group is a leading co-development company specializing in tech solutions for game publishing, platform development, and live operations across console, PC, and mobile platforms. The company excels in delivering tailored solutions that enhance gameplay and user experience, providing services in server, build, backend engineering, and creative strategies. With a focus on operational excellence, Rocket Science Group builds top-tier studios to foster innovation and deliver exceptional outcomes for its clients.

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