Developer Support Technician - Hybrid - Cardiff
Rocket Science Group
About this role
A Developer Support Technician at Rocket Science Group is responsible for daily operations within the Mission Control Centre (MCC), ensuring the flawless performance of customer games through 24/7 monitoring and incident management. The role includes managing customer requests, diagnosing issues, and refining processes to optimize service delivery, particularly during the migration to Unity's Multiplay game server hosting. Strong technical skills in server diagnostics, problem-solving abilities, and a proactive customer-focused mindset are essential for success in this hybrid position based in Cardiff.
Skills
About Rocket Science Group
www.rocketscience.ggRocket Science Group is a leading co-development company specializing in tech solutions for game publishing, platform development, and live operations across console, PC, and mobile platforms. The company excels in delivering tailored solutions that enhance gameplay and user experience, providing services in server, build, backend engineering, and creative strategies. With a focus on operational excellence, Rocket Science Group builds top-tier studios to foster innovation and deliver exceptional outcomes for its clients.
Recent company news
The Business JournalsCapital Region video game company to start multiple studios under new structure
Apr 22, 2024
gov.walesThe sky’s the limit for the Welsh games industry
Nov 9, 2024
Business LiveUS gaming firm Rocket Science Group accelerating staff at its Cardiff European HQ
Nov 18, 2024
Wales.comThe growth of the video game industry in Wales
Oct 2, 2024
The Daily GazetteFormer Glenville firehouse conversion into video game studio ongoing
Jan 27, 2025
About Rocket Science Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Rocket Science Group.
Salary
$76k – $100k
per year
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