Developer Support Technician - Remote (South Wales) Evenings Required

Rocket Science Group(2 months ago)

HybridFull TimeJunior$80,840 - $106,178 (estimated)Terminal Velocity

About this role

The Developer Support Technician at Rocket Science Group is responsible for daily operations within the Mission Control Centre (MCC), focusing on monitoring live services, managing incident responses, and ensuring optimal game performance for clients. This remote role requires a customer-first approach and technical proficiency for handling customer requests, diagnosing server issues, and implementing incident management processes. The technician will also support the migration of Unity’s Multiplay game server hosting solution and operate customer games, providing player support and managing in-game incidents. The position involves flexible evening and weekend shifts.

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Required Skills

Operations Management
Technical Support
Process Development
Issue Diagnosis
Player Operations
Customer Focus
Problem Solving
Proactive Monitoring
Technical Proficiency
Video Game Experience

+4 more

About Rocket Science Group

www.rocketscience.gg

Rocket Science Group is a leading co-development company specializing in tech solutions for game publishing, platform development, and live operations across console, PC, and mobile platforms. The company excels in delivering tailored solutions that enhance gameplay and user experience, providing services in server, build, backend engineering, and creative strategies. With a focus on operational excellence, Rocket Science Group builds top-tier studios to foster innovation and deliver exceptional outcomes for its clients.

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