DEX Support Specialist

About this role

Responsibilities

• Provide day-to-day desktop support for employees across hardware, software, and connectivity issues
• Troubleshoot and resolve technical problems through in-person and remote support channels
• Maintain high service standards and ensure timely resolution of support requests
• Coordinate onboarding and offboarding processes, including device provisioning and access management
• Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle