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DHS Lobby Customer Service – Administrative Support Assistant at City and County of Denver - ApplyBlast

DHS Lobby Customer Service – Administrative Support Assistant

City and County of Denver

4 months ago

2.5 on Glassdoor

Denver, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The City and County of Denver is seeking an Administrative Support Assistant to serve as a Lobby Customer Service Representative for the Family and Adult Assistance Division. This high-volume role involves providing professional customer service, answering questions at the lobby window, and accurately entering data for new public assistance applications. Candidates will assist individuals in navigating social and economic pressures by connecting them to essential services like food, cash, and medical benefits.

Responsibilities

Provide professional and respectful customer service to internal and external customers
Complete accurate data entry for new applications for food, cash, and medical benefits
Issue electronic benefit cards or perform destruction of EBT cards as assigned
Answer customer questions regarding public assistance programs at the lobby window
Navigate social and economic pressures by connecting individuals to support services

Skills

About City and County of Denver

denvergov.org

Headquarters

Denver, Colorado, United States

Company Size

10001+ employees

Founded

1859

View Profile

The City and County of Denver is the municipal government serving Denver, Colorado, and the surrounding community. Its official website centralizes government services and information for residents, businesses, and visitors — from permits, payments, licensing, and service requests to public safety, transportation, parks, and community programs. Visitors can report issues, use the site’s chat assistant (“Sunny”), submit online forms, and access meeting agendas, news, and transparency resources. The site emphasizes digital access to city programs and resident engagement across departments.