Dialler & Resource Planner
Encore Capital Group(1 month ago)
About this role
Cabot Financial is hiring a Dialler & Resource Planner to join its Operations Strategy team based in the Kings Hill office. The role supports contact centre operations by coordinating dialler and SMS activity across multiple sites, ensuring schedules and communications align with business needs. This is a full-time, permanent position within a highly regulated financial services environment.
Required Skills
- Dialler Management
- Resource Planning
- Demand Forecasting
- Excel
- SMS Campaigns
- Stakeholder Management
- Data Analysis
- Performance Reporting
- Schedule Planning
- System Testing
+3 more
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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