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Digital Asset Custody - Operations Client Experience Lead at Citi - ApplyBlast

Digital Asset Custody - Operations Client Experience Lead

Citi

5 months ago

3.6 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

As the Digital Asset Custody - Operations Client Experience Lead at Citi, this Senior Lead oversees end-to-end post-transaction processes and builds critical client service functions for digital assets. The role involves driving operational excellence, ensuring regulatory compliance, and leading a high-performing team within a global blockchain settlement environment.

Responsibilities

Lead establishment and scaling of dedicated client service functions
Provide executive leadership for digital asset settlement team operations
Serve as primary escalation point for complex blockchain transaction failures
Oversee design and implementation of advanced risk and control frameworks
Drive strategic collaborations for process automation and workflow improvements

Skills

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

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Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.