Digital Client Experience (CX) Lead – Wealth Management

The Senior Lead of Digital Client Experience (CX) at Northern Trust is responsible for designing, executing, and continuously improving the digital client experience strategy for high‑net‑worth and ultra‑high‑net‑worth clients across the wealth management lifecycle. This role partners with executive leadership, technology, operations, and advisory teams to align CX initiatives with business goals, drive client satisfaction, retention, and growth, and ensure a seamless integration of digital and human touchpoints.